Refunds & Returns Policy
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. We want you to fulfil orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is making you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged;
- Refund minus the shipping cost if you do not want the product you received. You must return the item at your expense to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order does not arrive due to an incorrect address provided by you;
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Brewtiful Gifts?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of you receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. Your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
